Administrative Assistant III, Human Resources
Provides executive level administrative support, exceptional customer service to employees, students, and visitors, creates and maintains employee files. Reports to the Vice President of Human Resources.
Essential Job Functions
Answering and directing calls to appropriate parties.
Greeting visitors and determining access to appropriate offices.
Opening, sorting, and distributing correspondence, including faxes, and mail. Routing correspondence to appropriate personnel in a timely and efficient manner.
Collect and analyze information to prepare reports.
Record office and Human Resources Committee meetings, and provide minutes.
Maintain inventory and office supplies. Anticipate office needs, evaluate new office products, place department orders.
Ensure operation of office equipment, order maintenance when necessary. Troubleshoot malfunction of office equipment.
Maintains the records management system. Prepares and maintains employee files, including scanning documentation to the electronic employee record and filing paper documents in the employee file. Ensures that appropriate credentials are received for all employees. Knowledgeable of records retention rules.
Maintain knowledge by attending professional and technical educational seminars and workshops and review publications.
Data analysis includes proficiency in Microsoft Access, MS Word, Excel, and Outlook.
Monitor finances and departmental budget usage.
Manage compliance training for all employees.
Prepare responses to memos, letters, or correspondence.
Manages the employee appreciation and recognition event, service award program, and employee excellence awards. Prepares documents associated with award requests from the NC Governor, report of retirees receiving resolutions and Cardinal or Long Leaf Award.
Interacts with customers when appropriate and problem solve. Documents complaints and develop an appropriate course of action. Report problems to appropriate associates.
Schedules employee exit interviews.
Maintains state retiree and military veteran address logs.
Maintains emergency contact tracking for employees.
Performs other related duties as required.
Qualifications or Standards
Applicants should possess a Bachelor degree in Business or a related field, a minimum of three years administrative support or experience as an executive assistant, problem solving ability, and intermediate Microsoft Office experience. Preferred qualifications include experience in accounting, payroll, or finance, two years’ experience in human resources, and experience in a community college or higher education setting.
Minimum Training and Experience
Knowledge of Job: Has thorough knowledge of performance of the duties of Human Resources. General knowledge of state and federal employment laws and practices, including but not limited to FMLA, ADA, EEO, FLSA, North Carolina Workers Comp, and OSHA reporting and compliance. Experience in the administration of compensation programs. Experience in training, training development, and delivery.